Service

What you can expect from us

Personal contact
We listen to your wishes and recommend the wood pellets and/or outdoor fireplace model that really suits you.

Fast delivery
Within the Benelux, we usually deliver our wood pellets & firewood, outdoor fireplaces, fire bowls & accessories within 2–3 working days.
In the rest of the EU we also deliver our outdoor fireplaces, fire bowls and accessories within a few working days, depending on the destination.

Honest communication
We keep you informed about your order and only deliver what we would like to receive ourselves:
Beautiful, securely packaged and ready to enjoy.

After-sales assistance
We won't let you go.
From lighting to maintenance, you can simply text, call, or email us.
We know how it works, and we're happy to help.

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Our promise

We work with short lines, a lot of attention and love for the product.
Because you don't just buy a fireplace for warmth, but for the moments you experience with it. 🔥