Frequently Asked Questions.

1. How quickly will my order be delivered?

Within the Netherlands and Belgium we usually deliver within 2–4 working days.
For other EU countries we usually deliver within a few working days, depending on the destination.

2. Can I collect my order myself?

Yes, that is possible!
Collection is possible by appointment at our warehouse in Zaamslag (Zeeland).
Please contact us for this.

3. Where exactly do you deliver?

We deliver in:

  • Wood pellets and firewood; Benelux
  • Outdoor fireplaces, fire bowls and all associated accessories; fully EU

4. Are the pellet outdoor fireplaces smoke-free?

Our fireplaces burn with little smoke due to efficient combustion.
No smoke when used correctly, ideally under a canopy.

5. What is the difference between Fyra and Ignira?

Fyra vs. Ignira – Which is right for you?

Feature Fyra Ignira
Burning time per filling ± 1.5 hours ± 2 hours
Interim refill Yes Yes
Remove pellets from the tube during use No Yes, thanks to the pellet stop & internal tool
Remove ash during use No Yes, with unique built-in ash tool for constant air supply
To light Lift the glass tube, place the kindling wool on the pellets while burning Through the ignition hatch at the front (easy & clean)
Portability Lift up Can be moved with wheels and handle
Consumption Very economical (± €1–€2 per evening) Very economical (± €1–€2 per evening)
Usage type Cozy evenings, atmosphere & tranquility Long evening outside, ideal for catering

 

Short:

  • Fyra → Basic model - attractive and stylish
  • Ignira → Comfort - for longer evenings and maximum ease of use for the catering industry, among others

 

 

 

THE WOOD PELLETS

Why do you only sell 2 brands?

We've been heating our home with a pellet central heating system for several years, and now we've also switched to a pellet stove. However, with the wood pellets we bought in the Netherlands, we often experienced malfunctions and other problems. That is, until we tried Verba wood pellets. We discovered that these pellets not only burned longer and generated more heat, but even more importantly, the stove stayed cleaner, and no grit or other unnecessary debris got into the stove or propeller.
We were so excited that we contacted the manufacturer. It turned out this company uses modern, high-quality equipment and technology with high production standards. This results in one of the highest combustion values, as well as the lowest ash and moisture levels. This reduces malfunctions and problems with the pellet screw.
In short: we only want to supply the very best products, because we know how frustrating bad pellets can be. The German pellets we recently started offering after extensive testing are just as good. That's why you can only buy two brands from us. But they are brands we fully support!

Can these pellet granules also be used in a regular wood stove?

Absolutely! If you have a special pellet basket for your wood stove, you can also use our wood pellets. A big plus: the dry, compact pellets eliminate the crackling noise in your fireplace, unlike with logs!

Do I need 6 or 8 MM pellets?

By 6mm or 8mm, we mean the diameter of the pellet. 8mm is thicker and is often used for larger industrial stoves. 6mm is most common for standard pellet stoves.

What are the dimensions of the pallet on which the pellets are stacked?

Length: 120 cm
Width: 80 cm
Height: 160/165 cm (depending on how they are stacked)

What are the specifications of the wood pellets?
  • Diameter: 6 mm
  • Calorific value: 4.7 kWh/kg
  • As value: <0.7%
  • Moisture content: <10%
  • Low chlorine gas content
  • ENplus A1 certificate (highest quality)
Are your wood pellets certified?

Yes, our wood pellets are ENplus A1 certified (highest quality)

DELIVERY

Do you also deliver the pellets?

Absolutely! We deliver in the Benelux via an external distributor.

Shipping costs NL: €50 per pallet

Delivery costs BE: €75 per pallet

Delivery costs LUX: € 90 per pallet

Can I also pick up the pellets?

Absolutely. Besides delivering to the Netherlands and Belgium, you can also pick up your pellets from us on the designated collection days and times. Please call to schedule a pickup time.

Wednesday 6:00 PM – 8:00 PM
Saturday 9.00 – 12.00

How will my pallet be delivered?

All our orders are delivered by our external distributor using a pallet truck, based on their weight. Please note that the goods are generally delivered curbside and, if easily accessible, can be placed in the desired location upon consultation. Therefore, it is helpful to be present at the delivery.

LEGAL / CONTACT

What are your terms and conditions?

You can find our general terms and conditions here: general terms and conditions

What payment methods do you accept?

You can pay with us using the following methods:

iDeal
With iDeal you can pay reliably, safely and easily with your Dutch bank account.

Bank contact
With Bankcontact you can pay reliably, safely and easily with your Belgian bank account.

Klarna
Pay afterwards

How can I get in touch?

You can contact us by phone and email:

Phone: +31 6-40289913
E-mail: info@zeeuwsehoutpellets.nl

  • You can email us anytime

    Give your We try to respond within 24 hours more details

  • Do you need help?

    You can call us at: 123 456 789

  • Free shipping on all orders

    Worldwide shipping

  • Next day delivery

    Read more about shipping

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